General

Welcome to C.R.E.A.M Coffee. By using our website at https://creamcoffee.shop and placing an order, you agree to the following Terms and Conditions. These terms are designed to be clear, fair, and transparent so you know exactly what to expect when shopping with us.

Products

We take pride in roasting and preparing every order with care and freshness. Because we operate in small batches, product availability may vary. While we do our best to ensure all product descriptions, images, and details are accurate, slight variations may occur including packaging updates or natural differences in roast profiles.

Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated. We reserve the right to update pricing, promotions, or product availability at any time. Payment is required at the time of purchase and is processed securely through trusted third-party providers.

Shipping and Delivery

Orders are processed and shipped to the address provided at checkout. We are not responsible for delays caused by shipping carriers or incorrect shipping information entered by the customer. Once an order leaves our facility, tracking information will be provided so you can follow its journey.

Returns and Refunds

We offer a limited return policy for eligible nonconsumable items as outlined in our Refund Policy. Because coffee is a fresh and perishable product, it cannot be returned. However, if there is an issue with your order, we encourage you to contact us so we can work toward a resolution.

Gift Cards and Promotions

Gift cards and promotional codes are non-transferable, non-refundable, and cannot be redeemed for cash. Promotions may not be combined unless explicitly stated.

Intellectual Property

All content on this website, including branding, logos, text, product descriptions, and imagery, is the property of C.R.E.A.M Coffee and may not be used or reproduced without written permission.

Community Commitment

A portion of proceeds from select monthly partnerships supports nonprofit organizations focused on community development, reentry programs, education, housing support, and human trafficking prevention and recovery. Each partnership runs for a designated period and helps fund meaningful, real-world impact.

Limitation of Liability

While we are committed to delivering high-quality products and service, C.R.E.A.M Coffee is not liable for indirect or incidental damages resulting from shipping delays or circumstances outside our control.

Contact Us

If you have any questions or concerns, please reach out to us at info@creamcoffee.shop.

Final Note

C.R.E.A.M Coffee exists to bring together craft, community, and purpose. These terms are here to protect both you and our business while ensuring a smooth and transparent experience. Thank you for being part of the journey.