Refund Policy

We want you to enjoy every sip and every product from C.R.E.A.M Coffee. If for any reason you are not fully satisfied with your order, we offer a 5 day return window from the date your order is delivered.

Eligibility for Returns

To be eligible for a return, items must be in the same condition you received them, unused, unworn where applicable, and in their original packaging. A receipt or proof of purchase is required to complete your return request.

How to Start a Return

To initiate a return, please contact us at info@creamcoffee.shop. If your return is approved, we will provide instructions along with a return shipping label and details on how to send your item back.

Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including perishable goods such as coffee and food products, custom or special-order items, and gift cards. We are also unable to accept returns on hazardous materials or regulated substances. If you are unsure about an item, please reach out to us at info@creamcoffee.shop.

Exchanges

The fastest way to receive a replacement is to return the original item if it qualifies, then place a new order once your return is approved.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund. If approved, refunds are issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at info@creamcoffee.shop for assistance.